USU-IT Service Outage Blog

Unplanned Outage – Outlook Web Access

Outlook Web Access (https://owa.usu.edu) experienced an unplanned outage from 4:55pm to 5:30pm on October 20th.

Services affected: OWA and POP/IMAP mail clients including mobile phones.  Backend mail services were not affected, all mail continued to send/deliver with no outage.

Cause:  The outage occurred while updating the SSL security certificate.  Vendor hours forced the update during our regular business hours, but we were not expecting the outage.

If you have any questions you can contact the Information Technology Service Desk for assistance.

IT Service Desk
Fall Semester Hours:
Mon-Thu: 8:00am – 8:00pm
Friday: 8:00am – 6:00pm
Saturday: 10:00am – 3:00pm

Contact Information:
Phone: 435.797.HELP (4357)
Toll Free: 1.877.878.8325
Email: servicedesk@usu.edu

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Banner, Databases & other system Outages – Planned

There will be series of upgrades to the Banner, Databases and other systems on campus that may affect your access. All of these have been scheduled for a Saturday morning time frame.

October 17th from 6 a.m. till 2 p.m. – Banner 8.2 will be implemented in production for USU. Production INB and SSB will be down.

October 24th – 6 a.m. till 10 a.m. The Universities VM Ware (virtual infrastructure) will be moved to new hardware – This will affect Banner Development Instance (Production Banner SSB and INB will be up except INB Job Submission which will be down in production), Discoverer, Degree Worx, Extender, Eprint, Workflow and development databases. The upload file areas of data and devdata will not be available.

October 31st – 6 a.m. till 10 a.m. Firewall and Operating System Upgrades – This will be an outage of all Oracle Databases. This includes Banner, Spaces, Jira, Vet Diagnostics Lab, Ag Experiment Station, Degree Works repository, Red Hat Satellite Server, ID.USU.EDU, Eprint and Banner Workflow Repository.

November 14th – from 6.a.m. till 2 p.m. – Banner 8.2 will be implemented in Production for the Research Foundation. This means that INB and SSB will be down for the Research Foundation. This does not affect the University Banner system.

No additional outage reports will be filed on these outages unless a change of time, systems affected, or outage window is scheduled.

Bb Vista, Bb Card System and Bb transaction systems will not be affected. Authentication to aggiemail, labs, etc will not be affected.

Please contact the Information Technology Service Desk if you have any questions regarding these outages.

IT Service Desk
Fall Semester Hours:
Mon-Thu: 8:00am – 8:00pm
Friday: 8:00am – 6:00pm
Saturday: 10:00am – 3:00pm

Contact Information:
Phone: 435.797.HELP (4357)
Toll Free: 1.877.878.8325
Email: servicedesk@usu.edu

Posted in IT-WorksForYou, Network-Managers, Outage-Report | No Comments »

Unplanned Outage – Internet Access USU Logan Campus

Wednesday September 30th 5:00 PM
Access to the internet

The USU Logan Campus is experiencing problems accessing the outside internet. The problem seems to be with our internet provider. There is not estimated time for resolution.

Posted in IT-WorksForYou, Network-Managers, Outage-Report | No Comments »

Planned Outages – small reboots and tweaks

Both Utah State University and the Utah Education Network (UEN, our state network backbone and internet provider) will be preforming routine maintenance on routers and systems. This will cause a couple of minor outages.

Sunday Sept 27th at 6:00 am, expect up to a 10 minute outage

Tuesday Sept 29th 11:00 pm, except up to a 2- 3 minute outage

This will affect access to the USU Logan Campus and From the USU Logan Campus during the outages. The outages are minor.

If you have any questions you can contact the Information Technology Service Desk for assistance.

IT Service Desk
Fall Semester Hours:
Mon-Thu: 8:00am – 8:00pm
Friday: 8:00am – 6:00pm
Saturday: 10:00am – 3:00pm

Contact Information:
Phone: 435.797.HELP (4357)
Toll Free: 1.877.878.8325
Email: servicedesk@usu.edu

Posted in IT-WorksForYou, Network-Managers, Outage-Report | No Comments »

Unplanned Outage – Blackboard Vista

Date: Thursday, Sept. 17, 2009

Start Time: 1:26 pm

Estimated End Time: Service to be restored soon.

At about 1:26 pm, the Blackboard database server went down. The system is in the process of being restored and UEN is investigating the problem. Service should be restored soon.

Posted in Blackboard-Announce, Outage-Report | No Comments »

Planned Outage – Wireless network BLUEZONE – targeted areas

Planned Outage – Wireless network – BLUEZONE in targeted areas/buildings
Why: To replace a piece of equipment that was installed temporarily to fix a problem discovered a week ago.
Date and Time: Sunday September 6th from 6:00 AM until ~ 8:00 AM

Affected Buildings
Campus Housing Areas
Bullen
Davis
Jones
Mountain View Tower
Valley View Tower
Morgan
Rich
Richards
San Juan
Snow
Summit
Wasatch

Campus Buildings
CPD
Edith Bowen
ECOB
Education
Facilities
HR
HSRC
Junction
Lundstrom
MDLS
Mitchel Home
NFS
University Press

The Networking team will be replacing a wireless blade controller on Sunday Sept 6th between 6:00 AM and 8:00 AM. The original blade controller failed a week ago and caused an outage in these areas. The Information Technology Networking Team was able to install a temporary fix until a new piece of equipment arrived.

We apologize for any inconvenience this outage will cause, especially to residents in campus housing areas.

If you experience any wireless connectivity problems after the planned outage please contact the Information Technology Service Desk.

IT Service Desk
Fall Semester Hours:
Mon-Thu: 8:00am – 8:00pm
Friday: 8:00am – 6:00pm
Saturday: 10:00am – 3:00pm

Contact Information:
Phone: 435.797.HELP (4357)
Toll Free: 1.877.878.8325
Email: servicedesk@usu.edu

Posted in Blackboard-Announce, IT-WorksForYou, Network-Managers, Outage-Report | No Comments »

Unplanned Extended Outage – Blackboard Vista

Date: Sunday August 30th 2009
Time: 10:00 AM until 1:02 PM

Issue; Blackboard Vista was down an additional 3 hours than normally scheduled.

Blackboard Vista Maintenance occurs every Sunday from 2:00 AM until 10:00 AM. Today this outage was extended an additional 3 hours due to an unforeseen issue. Blackboard Vista came back online at 1:02 PM.

If users experience any issues with Blackboard they can contact the Information Technology Service Desk.

IT Service Desk
Fall Semester Hours:
Mon-Thu: 8:00am – 8:00pm
Friday: 8:00am – 6:00pm
Saturday: 10:00am – 3:00pm

Contact Information:
Phone: 435.797.HELP (4357)
Toll Free: 1.877.878.8325
Email: servicedesk@usu.edu

Posted in Blackboard-Announce, IT-WorksForYou, Network-Managers, Outage-Report | No Comments »

unplanned outage – Wireless networking in on-campus housing areas

Date: August 20th 2009 8:20 AM
Issue: Wireless Networking, Bluezone Wireless and BlueZone Wireless Secure is not working in most of the on-campus housing areas

Wireless networking in the USU housing areas is not working. Members of the IT Team are on scene and working on it. There is no available ETA on the resolution of this issue.

Posted in IT-WorksForYou, Network-Managers, Outage-Report | No Comments »

Resolved – Unplanned Outage – Aggiemail & EZPlug

Resolved: This outage was resolved at 12 PM on Wednesday August 19th 2009
EZ-Plug and Aggiemail are working.

OUTAGE: Aggiemail & EZ-Plug
Timeframe: ongoing

We are experiencing an outage of a core system that is affecting users ability to login to Aggiemail and EZPlug. IT Professionals are working on the problem. There is currently no ETA for the resolution of this problem. This is an unscheduled outage.

FIX: A patch to fix software vulnerabilities changed mapping information on the server and associated applications.

Posted in IT-WorksForYou, Network-Managers, Outage-Report | No Comments »

UEN Network / Backbone Maintenance Schedule for 11PM tonight

Last night, Utah Educational Network (UEN) identified an issue occurring on the backbone which is causing a couple of the main backbone routers CPU to be abnormally high. As a result, UEN will be performing rolling reloads of selected backbone devices to remedy the issue.

This maintenance is scheduled this evening at 11:00pm
This maintenance may occur earlier if we notice the backbone or traffic is been impacted.

Expected Impact is minimal. There may be localized momentary issues at sites throughout the state, including Utah State University. Detectable slowness during some of the reboots may be noticed by all UEN customers.

This maintenance will be performed by the greater Network Engineering and Operations groups at UEN.

Posted in IT-WorksForYou, Network-Managers, Outage-Report | No Comments »